Delivery usually takes place within 4-8 working days and the shipping cost is €30 for orders worth less than €150. Shipping is free for all orders worth more than €150.
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.
We deliver to Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands, Ukraine, United Kingdom, United States.
The courier cannot deliver to Post Office boxes or to Postal services.
Please also note that we cannot ship to the following areas:
• Campione d'Italia, Lugano Lake, Livigno
• Azores • Madeira
• French Overseas departments
• Channel Islands
• Canary Islands
• Balearic Islands
• Åland Island
• San Marino
• Vatican City