Delivery usually takes place within 4-8 working days and the shipping cost is €30 for orders worth less than €150. Shipping is free for all orders worth more than €150.
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
The courier will leave a note with their contact details. Contact DHL to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
If you do not contact DHL or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse. You will be contacted by the Customer Services Department to see if you want the package to be delivered again or if you would like a refund.
We deliver to Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands, Ukraine, United Kingdom, United States.
The courier cannot deliver to Post Office boxes or to Postal services.
Please also note that we cannot ship to the following areas:
• Campione d'Italia, Lugano Lake, Livigno
• Azores • Madeira
• French Overseas departments
• Channel Islands
• Canary Islands
• Balearic Islands
• Åland Island
• San Marino
• Vatican City